TalesNTokens

Refund Policy

Last updated: 17 June 2026

This Refund Policy explains refunds, cancellation rights, faulty digital content, chargebacks, marketplace refunds, creator revenue reversals, and supporter payments. It should be read with the Terms of Service, Marketplace Terms, and Creator Agreement.

Definitions

"Digital Content" means downloadable, streamable, unlockable, or platform-accessible digital assets and services.

"Faulty Digital Content" means content that does not meet mandatory legal standards, is materially defective, inaccessible, misdescribed, or not supplied with reasonable care and skill.

"Refund" means returning all or part of a payment.

"Chargeback" means a payment dispute initiated through a bank, card issuer, or payment provider.

Scope

This policy applies to TalesNTokens marketplace purchases, digital asset licences, supporter access payments, creator uploads, paid features, failed transactions, duplicate charges, refunds, and chargebacks.

Statutory Rights

Nothing in this policy limits statutory consumer rights under UK or EU law. Consumers may have rights where Digital Content is faulty, misdescribed, not supplied, unsafe, or supplied without the trader's right to supply it.

Change-Of-Mind Cancellations

Where the law gives a 14-day cancellation right for distance purchases, users may cancel eligible purchases within 14 days unless:

  • the Digital Content was supplied immediately after the user expressly requested immediate access; and
  • the user acknowledged that immediate access may affect cancellation rights where allowed by law.

If TalesNTokens fails to provide required cancellation information, statutory cancellation rights may be extended where law requires.

Faulty Or Misdescribed Digital Content

Users may request a refund, repair, replacement, or other remedy if Digital Content:

  • is not as described;
  • is not fit for its stated purpose;
  • cannot be accessed due to platform or listing failure;
  • contains missing files or broken downloads;
  • includes malware or prohibited payloads;
  • infringes rights and is removed;
  • materially differs from previews or licence terms.

TalesNTokens may first offer a fix, replacement, or restoration where lawful and reasonable.

Non-Refundable Cases

Refunds may be refused where:

  • the user downloaded or accessed Digital Content after validly waiving cancellation rights where law allows;
  • the issue is caused by user device, browser, or third-party tools outside TalesNTokens' control;
  • the user violated licence terms;
  • the user copied, redistributed, or commercially exploited the Asset before requesting a refund;
  • the request is fraudulent, abusive, or outside statutory rights.

Marketplace Refunds

Marketplace refunds may remove the Buyer's licence and access to the refunded Asset unless law requires otherwise. Refunds reduce Net Revenue and may reverse the Creator's revenue share.

Chargebacks

Users should contact support@talesntokens.com before filing a chargeback so TalesNTokens can investigate. Chargebacks may cause automatic access suspension, payout holds, transaction reversal, and account review. Fraudulent chargebacks may lead to account termination.

Refund Timing

Approved refunds will be processed without undue delay and within any legally required timeframe. UK consumer refunds due after cancellation or qualifying digital content remedies should be made within 14 days where required. Payment provider processing times may vary.

Supporter Access And Reservations

Supporter access or reservation payments are refundable if charged in error, duplicate charged, not delivered, materially misdescribed, or required by law. If a refund is issued, related supporter benefits may be removed.

User Obligations

Users must:

  • submit refund requests promptly;
  • provide transaction ID, account email, listing ID, and issue description;
  • avoid downloading or using content after requesting cancellation where doing so would be inconsistent with the request;
  • avoid refund abuse and chargeback abuse;
  • delete refunded content where access is revoked.

Platform Obligations

TalesNTokens will:

  • provide clear price, licence, refund, and cancellation information before purchase;
  • honour mandatory consumer rights;
  • investigate refund requests fairly;
  • process approved refunds through Stripe or the relevant payment provider;
  • notify Creators of marketplace refunds affecting payouts;
  • maintain records for disputes, tax, and compliance.

Contact Procedures

Refund requests: support@talesntokens.com Marketplace refunds: marketplace@talesntokens.com Payment disputes: support@talesntokens.com

Refund requests should include account email, transaction ID, listing ID, date, amount, and reason.

Enforcement Procedures

TalesNTokens may suspend access, revoke licences, reverse payouts, withhold future payouts, suspend accounts, or block payment methods for refund fraud, chargeback abuse, or licence abuse.

Appeals Process

Users may appeal refund decisions within 30 days by emailing appeals@talesntokens.com with the transaction ID, decision, and supporting evidence.